This post contains affiliate links.
As a faithful customer for over a year, I was so excited to be asked to be a part of Jet‘s new Ambassador Program! I’ve sung their praises here on the blog before and my experience has only gotten better as they’ve grown. Honestly, their customer service cannot be beat!
Let me share two recent encounters with Customer Service:
= I tried out their new Fresh Food program and ordered three Green Machine juices. The box arrived a day later than it was supposed to, but I (naively) didn’t bat an eye. The Jet team called me and emailed, letting me know that the time frame of delivery did not match their standard of freshness, and I should throw the juice away immediately. For the inconvenience, they refunded my money AND gave me a store credit.
= I ordered two Capri Sun juice boxes for the kids’ lunches, but found shampoo and conditioner in the box instead. A honest mistake at the warehouse, so I emailed them to let them know and see if I could get a refund or a resend of my order. They apologized for the mistake, said I could keep the wrong products AND resent my order with a bonus box of juices for the inconvience.
The way a company treats its customers is huge to me and I’ve been so happy with Jet. In case you’ve never heard of them (and nope, they don’t have anything to do with airfare or planes!), here’s how it works:
1. Savings add up as you add items.
Jet is an easy way to save on all your go-to products at once. I tend to do my shopping two-weeks at a time and try to lump as much as I can into one order to max on the savings. Jet is also a lifesaver if you’re trying to buy in bulk while sticking to a budget!
Tip: Look out for items marked with the 2-day delivery flag: When you add those items to your cart, you’ll save more on the items you’ve already added. So, for example, when you have Tide in your cart and you add Bounty, you save on the Tide. And when you add Cheerios after that, you save on the Bounty and even more on the Tide! (This may or may not be my favorite part of their website, hah!)
2. Stack even more savings on top.
If you know you’re not going to be returning something, there is a box you can check to waive returns, which saves you even more. I tend to do this with products I’ve used in the past and know we like, like paper towels and toilet paper. You can also choose to pay with your debit card vs. credit to save an extra 1.5%.
3. Shipping is free over $35 and delivery is fast.
The free shipping minimum is just $35, which is super easy to reach when you’re doing most of your nonperishable shopping through Jet. Most of the items I order arrive at my door within two or three days, so with just a bit of prior planning, you can get what you need in no time at all. (A lifesaver for those of us who may not be on top of our meal planning…ahem)
Here are a few more tips I’ve learned along the way before I wrap up this novel of a post:
+ Similar to Amazon, the prices on Jet do fluctuate, so while I may have purchased something last month at a great price, I’ll pass on it if it’s too high this time around. It’s really helpful if you have a basic knowledge of what things cost at your local grocery store.
+ I also find it helpful to not be brand-loyal. With the exception of our toilet paper (we have very specific requests from the men around here!), I will typically search for the general product (like pasta, cereal, protein bars, etc.) and then sort lowest to highest. It’s an easy way to try new things and save more in the process.
+ If you’re a diehard couponer, you probably won’t be blown away at the “deals” listed on Jet. However, if you are busy, live in an area where the food costs are high, or generally just hate the grocery store, Jet is the one stop shop for you. Jet sells a lot more than just groceries and I love that I have the ability to add a birthday present to my cart at the same time I’m picking out my pasta and cereal.
Have I convinced you yet? New shoppers at Jet can now use the code TRIPLE15 to get 15% off their first 3 orders! Three!! The deal is valid through Thursday, September 1, 2016. I hope you’ll try it out and let me know what you think!
